RETURN, REFUND & WARRANTY
Yes. We offer a full one year warranty on our coating and painting applications. The warranty covers the final product against; Peeling, cracking, bubbling and any type of top coat separation. The warranty does not cover normal wear and tear to include scratches and chipping. MOVING PARTS that are painted or coated such as; gun parts for example, are not covered and this situation will be discussed with every customer on a case by case basis during the initial job quote process. The final sales receipt will be needed if there is any type of warranty work to be completed. All sales are final.
Your satisfaction with our products and services is our #1 priority. Our return policy lasts 30 days and applies to
1. Non-personalized products and;
2. Any personalizations or branding that we do incorrectly.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at DPWGunsmith@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at DPWGunsmith@gmail.com and send your item to: DPW Gunsmith LLC., 2525 E Cedar Drive Eagle Mountain, UT 84005.
To return your product, you should mail your product to: DPW Gunsmith LLC., 2525 E Cedar Drive Eagle Mountain, UT 84005.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.